In March of 2020 I had booked a hotel in Key West, FL to visit in April 2020 and then the island was shut down due to the pandemic. Yes, it was shutdown with absolutely no admittance. Hotels.com would not give me a refund or a credit to use at the hotel at a later date and when I addressed it with my credit card company they stated that I booked with a no refund policy. Even my airline gave a 100% refund due to the situation so this is unacceptable. I had always used them and will never use them again!
Hello JM,
I just sent you a message asking for the order number, so I can look into this for you.
ETA: I replied directly to your support case and have refunded your order. Hope that helps!