J O.

BEWARE! Called to reserve a snowmobile. He said that it would be $100 for the reservation and said that I had 30 days to use it. When I checked my credit card statement, I found that they had double charged me in the amount of $200. I then started researching the company and found many negative reviews about this business online and read how people had been charged for pre-existing damage and decided that I no longer trusted or wanted to do business with him. When he double charged me right off the bat, that told me pretty much all I needed to know about this company. So I called him last week and he asked for me to call back today, Monday 2/20/2017, and that he would refund what he charged me. Not! He is now very combative, is refusing any refund, and is in denial as to why I don't want to do business with him.

BUYER BEWARE! There is a good reason to go with your local retailers... I spent thousands of dollars with Build.com for a kitchen and bath remodel in my home. The kitchen faucet I purchased is a Kraus and only lasted 6 months until the faucet hose sprung a major leak spraying water all over the kitchen. I contacted Build.com for help and they pushed me off to deal with the manufacturer directly and would not offer any viable solution other than to deal with the manufacturer. So I contacted Kraus for resolution. Not too much better. Kraus is only willing to send me replacement parts but is not willing to expedite the shipping unless I pay for it. They are also not willing to upgrade or exchange to another model saying that I will not have the same failure in the future. Same part that failed only after 6 months and they tell me that because I am putting the same part back in that this one won't fail. Nice crystal ball. Anyway, the customer service rep finally agreed to pay for half of the shipping because that's all he is authorized to do. Really? Not the customer service I expect especially when spending so much money! Stick with your local community vendors that will help you problem solve your issues.