Joanne M.

I was tea looking forward to trying this out, I ordered and paid and delivery was due 8-11 April, those days came and went so I checked the track n trace which said it had been delivered, I was home and nobody knocked with a delivery, checked the CCTV around my house, nobody had delivered to "a safe place" no card put through my door to say I missed a delivery or it had been left with a neighbour, so I checked with my neighbours to no avail and them contacted Rhoné to explain all of this and asked for them to check with whoever they use as a courier and to ask for a replacement or refund.

They are refusing a replacement or refund because they said "customer's lie to get another freebie or a refund when they have actually received the package". WOW 😮

They also can't provide any proof that it was delivered to me, but I can prove it wasn't, so this review will go everywhere to warn others about this experience and I have left the refund with the fraud team at my bank to deal with.

Rhoné don't bother responding, you're an absolute disgrace of a company, some people may say scam artists. And I have all the emails to back up my review which I will also post online.
Date of experience: 11 April 2024

You pick options that you think you will just get more information about what they offer but they charge your bank, I've had 6 payments taken from my bank account, they refuse to refund and then reply to negative reviews with some crap about how sorry they are that your unhappy and to contact them, already have contacted the scam artists and now my bank are dealing with their fraudulent transactions, they also make a note of how they are not all of the avouce when they respond to negative reviews.