Joanne M.

Bought a babydoll for my Grandaughter for Christmas. She is completely in love with this doll. I purchased her from a doll store near my home. The day after Christmas she fell from the counter onto carpeting and her leg came off. I was heartbroken for my Grandaughter. I went back to the retailer and she was horrified.stated that Ashton Drake stands behind their dolls and I immediately emailed and called them. The store had no other doll like her or she would have replaced her. Customer service will not replace the doll and told me to go back to the store. The store did not make a defective product. The woman who owns the store is now going to try and repair her for me and will deal with her contact at the company. Will never buy another Ashton Drake Doll.