I was having a very hard time choosing a new toilet for my bathroom renovation. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. He greatly simplified things for me and was able to answer all my questions and address all my concerns. He even offered me some additional tricks regarding the installation. I am so grateful for his he! P and wish I would have reached out to him sooner.