Joan T.

I love East Essences. All the product we have received thus far has been true to US sizing EXCEPT for the Marketplace items which are being marketing as "special sizing" with an unintelligible chart on the pictures for the item. As it turns out, after some convo with their chat teams, they tell me that there are NO marketplace items that will fit a US 2x. I wish they had been clear about that before we bought hundreds of dollars worth of un-returnable clothing for my mother. I have communicated with them more than once about this business practise of selling a size of clothing marked 2x that is actually a few sizes smaller. Their response has been universally, "we can't help what the other vendor (Marketplace) does." I think maybe they can but don't find it serious enough yet to deal with. In any case this is a truly good outfit and I've gotten LOTS of things I love from them. Until they sort out these growing pains, though, I won't be buying ANYTHING marked "Marketplace".

Shazia, I'd love a decent response that tells me how East Essences plans to fix this.