Jocelyn P.

After having such a bad experience with H & M today i joined this site to share my experience. I then remembered what a good experience i had with this company and needed to leave a review. I am suprised at the negative reviews. I ordered a costumer in the beginning of october for an early halloween party. I paid for overnight shipping since i needed it for saturday night. It was wen or thurs i ordered it i cannot remember. I got the tracking number later that day and it said it would arrive on monday! NOOO which was UPS fault anyways it clearly said overnight and they just decided they would deliver in two days. I called customer service and they overnighted another one to me and i got it the next day. That is what customer service is all about. They were so nice... i had to send the late package back, no problems

I placed an order on 11/27 for a birthday present i need by 12/11. It stated i would receive the items no later than 12/6. I did not pay for rush shipping since it stated that. Here it is 12/7 and no package, not even shipped yet! IF YOU NEED SOMETHING DO NOT ORDER FROM THIS COMPANY! I waited on hold for 45 minutes to talk to someone who basically said too bad your order will ship when it ships, i have placed 10 orders with others companies after this date and i have all of the items already. TERRIBLE CUSTOMER SERVICE TERRIBLE... will never buy anything from here again, not even a coupon or anything, i even offered to pay for overnight shipping