Joe A.

The $40 teaser purchase was a decent buy though most of the wines i have never heard of.
I signed, put a hold on all shipments and went on vacation.
Came back, two boxes on my porch, $333 in wine i didn't order, wine that either i can't fine anywhere or i can buy locally for 25% less.
So i contacted "customer service", some guy named Kyle. Nice enough. I wanted to send the wine back. He said policy is no refunds for returns but he can give a 20% discount if i decide to keep them.

Where' what the webiste says:
Satisfaction Guarantee
We stand behind every wine we sell and back this with our Vinesse Satisfaction Guarantee. While taste in wine is uniquely personal and can vary widely among individuals, all the wines we feature exceed our high standards of quality and value.If you are dissatisfied with a delivered wine, please contact us within 45 days of your purchase to arrange a replacement. In the event of a shipping error on our part, we will replace the incorrect items with the correct items subject to availability.
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But here's the catch: you have to pay $36 for shipping 6 bottles, $42 for 9 bottles. So it's not really free.

But i didn't order them, i put my account on hold. They say there is no record of that. Hum. Guess i should have made a screen shot.

One box had 6 bottles, they charged me $140. All of those wines i can get locally for $100.
The other box had 9 bottles, they charged my $194. Most of the wines i have never heard of. About half i found locally for $12 a bottle, not $20. The others I can't find, but most wines i've never heard of, i've never heard of for a reason...