- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Swappa protects it's sellers not buyers. I purchased an iPhone from Swappa, a site that is supposed to be a "safe" place to purchase used devices. I was unable to activate the phone I received and the seller did not resolve the issue. Swappa asked the seller to resolve the matter, and when he did not Swappa asked me to send the iPhone back to the seller and once received the seller would process a refund. This is the same seller/person who fraudulently sold me an iPhone that could not be activated. I have filed a claim with PayPal and I am still awaiting a refund.
Joe C.'s review of Swappa earned a Very Helpful vote
Joe hasn’t received any thanks yous.
Joe doesn’t have any fans yet.
Joe isn’t following anybody yet.
Empty.
Hi Joe, in uncommon cases like this, you are eligible for a full refund. We partner with PayPal for this reason - to protect our buyers and our sellers. Sometimes this process can take time, and our support team is there to help you with every step along the way.