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Tracking is a nightmare, but they did reach out and the tube did arrive well packaged. I have yet to try it out as it arrived quite cold from our current weather.
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We apologize for any confusion with your order. The email that you received stating that your package shipped on the day you ordered it is the email that is sent to all USPS customers with shipping delays. Yes Monday was a holiday and the post office did not run, but this delay issue with USPS has been in effect since 2020. We have the following notice posted in two places on our website regarding the issue: Friday, Janurary 7,2022 - Holiday shipping and the recent covid spike have overwhelmed the USPS distribution centers around the US, especially in Memphis. With USPS services, you can expect delays and missed origin scans through the new year. Many USPS shipments are not being scanned at all. If your order is time sensitive, use UPS or FedEx instead of the free shipping option. Prior to that notice there have been updates that date back the issue to 2020 and can be found here: https://tubedepot.com/pages/a-note-on-usps-delaysWe apologize for the inconvenience and highly recommend placing a new order with upgraded shipping if you need the item in a hurry. We will offer a full refund on the product that is in transit once we receive it and will also pay for shipping to get it back to us.