Joel M.

The agent I've been working with has been very kind and sincere as far as I've been able to tell, however she has made several errors throughout helping us. I could tell that she was very young and partially inexperienced. We sent in multiple documents and followed every step that she asked for. However, despite us being 100% thorough, she had us repeat documents and resend documents because she was either unorganized, didn't know how to find it or messed something up. Thankfully with our own research we've been able to get through most of the visa process on our own without the agencies help. The thing that has helped us out the most from them is that they provided rides and a hotel to both her Medical Exam and Interview. Her interview went well, however her visa was delayed because our agent "thought" my wife didn't need a particular document that I had already got notarized and signed and went to waste, which was a letter explaining that I was living in the Philippines all of 2022 and that providing a 2022 tax return wasn't applicable. Others have passed their interviews with this particular type of letter for those that were in my same situation. It was never entered into the database nor presented at the interview, and we blame the agency for telling my wife not to bring it. Now because of this, the US embassy is asking that I have a financial sponsor, even though I already make way above poverty guidelines. Thankfully my parents are willing to be sponsors, but still... this has delayed us from being able to be together for several months when we could have been together a long time ago. My suggestion is to do your best to get through the process on your own, don't waste any money and you can even find great support groups through facebook etc who can help you out!