Joe M.

I can't complain about the products, they're fine. My frustration is with their cancelation and return policy. When I spoke to customer service to cancel my order, she told me there would be a $15 fee to do so. I asked if I could return the shoes to one of their brick and mortar stores and I was told no, they do not accept orders made online. I asked if they offered free return shipping and was told no, which is fine, most stores don't, but I was also told if I returned them I would be subject to a restocking fee. So if you purchase something from Shoe Palace, you better be sure it's the product you want. I will not be purchasing anything from them again. With so many other shoe stores to choose from, there's no reason to come back. I'm sure they won't miss me as a customer, but I just had to give my two cents worth with the hopes they listen.