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Joe M.

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1 Review by Joe

HotelPlanner

  • HotelPlanner

“Attempted reservation Hilton Garden Downtown Louisville”
3/28/24
Verified purchase

Pathetic- I advised the person making my reservation that I was driving and preferred to provide my CC # verbally. It took multiple attempts to get him to understand my request.

I was forwarded to the "automated " service and I attempted (6) times to slowly and clearly speak the numbers and then push pound. Apparently, "she" was never able to "get that" So, if your system does not allow a human to human interaction I'll need to go somewhere else.

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