joe p.

My flight was cancelled over 7 weeks ago, I called the customer service department 6 times and each time I have been told that they will do everything to help me and by the end of the call I am told I have to wait a week/48 hours, the most frustrating part is repeating the situation each time. I called in to make a complaint today and one of the agents hung up on me, I then called in again to be told that its gone to validation and I have to wait another week. This claim is for best part of £1000 and is not a small amount of money,
It is amazing how easily they take your money and how difficult they make it to get my money back.
I'm surprised they exist with this sort of performance, its a disgrace!