Holy Smoked Bananas Batman!
This company is awful. If they were not a government allowed monopoly, they would have gone out of business years ago. The website, the phone service, everything is just abysmal in every measurable way!
The only decent part is when you can finally get to an actual person after what feels like a Lord of the Rings level brutal slog through their poorly constructed digital labyrinth, seemingly designed only to waste my limited amount of time on this earth.