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I'm not a regular customer of this shop but my 11 year old daughter wanted to shop there.
The craigieburn store had very rude customer service.
They leave signs on the wall for over 24 hours and claimed this finished the night before and have been too busy to take down the signs, I was annoyed but let it go. I continued my shopping and three hours later as I was leaving the shopping centre I went past valley girl and the sign was still up there. The shop wasn't busy barely any customers so they can't use that excuse.
When I contacted the staff online the email response proved to me they don't read the email. I was after an explanation as to why the sign was still there and an apology for the stuff members rude attitude.
The first email response from valley girl asked information I had already provided.
And the second email told me they don't have to sell the price at the discounted price. (something I didn't ask for).
Three emails were sent to valley girl and none were responded to correctly, I feel they didn't read the email. I think they use a template and copy and paste to all emails they receive.
They don't help when an incident happens, our property was damaged severally. Don't be fooled by their website saying a business is verified or insured it means nothing! This is just a way they advertise and look professional but when push comes to shove means NOTHING. They listen to you and they contact the other party when you complain but that's it. They advise you they can't do anything more than that and basically end it politely with a bad luck.
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Hi Joe, thank you for your review and we are sorry to hear about your negative experience. Please be advised that businesses who has a valid ABN are welcome to register their business thru Oneflare.
We do baseline verification process to ensure the quality of the business and we recommend them to submit documentations which will be published on their business profile once verified.
We also encourage our customers to undertake their own research before engaging a service provider by reviewing the business' profile on Oneflare. Please know that Oneflare is not a legal authority and cannot demand a resolution or a refund from the business itself. If the issue is not resolved or if you are unhappy with the outcome, we suggest that you seek legal advice from Fair Trading or the appropriate Government body in your state. If necessary we are happy to assist with any investigations.