Jo F.

Took a month to get my item.

It was described as a sturdy bag with many zippered pockets and a removable strap.

Sturdy: unravelling seams all over the place

Many zippered pockets: there were 2

Removable strap: nope

Besides the unravelling seams the rest of the seams had bunches and messy parts all over and in some places not enough seaming to hold anything together for any length of time.

It also smelled like machine oil.

So I followed their "no risk" return instructions. After many emails back and forth of them telling me to read the faq ( which I had, which was why I was following their instructions) Got the go ahead to return it and the return address was in China. It would have cost me $25 to return it. So I double check with them before I ship it if they will reimburse me the return shipping as well since it was their fault.

Many emails telling me to read the faq again of which their is absolutely no mention of who pays the return shipping if the fault is theirs.

Finally they say that nope... the shipping is on me.

Fortunately I had used PayPal and took it to them.

Through them AF offered me a partial refund to keep the bag... nope. Still garbage.

And then PayPal assisted me to get my money back. AF finally gave me a US address to send it to and PayPal was the one that ended up refunding my shipping money

So while in the end I did get all my money back... their policies and "no risk" guarantee are a pick of ambiguous uncertainties at best and lies at worst and the customer service seems to do all they can do to dissuade you from going through the trouble of paying to return the item.