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Requiring me to pay postage and process my own shipping for a return/exchange is cumbersome and not very customer friendly. I just had to pay over $10 to ship something back to you, only so that I can exchange it for a different size. Your return process should include a postage paid return label. This is a common practice for mail order items. You should also let me submit what I want to exchange the product for, so you can get that shipped to me while the product is returned.
Tip for consumers:
Hat sizes run 1 size too large.
John A.'s review of FashionableHats earned 2 Very Helpful votes
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I ordered three hats and to date nothing received now any emails explaining any delay! I emailed...
Well I should have listened to myself after the first purchase but thought I would try them again...
