Made a reservation for their Orlando, Florida site. Our flight from Toronto was delayed. Followed instructions and called their Florida office. Phone number provided played a pre-recorded message informing customers where to meet shuttle in Orlando Airport. When we arrived (within HolidayCars hours of business, we went to the assigned meeting point for the shuttle and waited for over half an hour. By then their office had closed. Ended up renting last minute from another car rental agency at three times the price. When contacted, HolidayCars refused to issue a refund because we did not contact them in advance to inform them our flight was delayed. Even when phone records showing that we did call them were provided, they still clung to their no refund policy. Be aware that HolidayCars does not provide the cars, but contracts out the service to a third party. No integrity, no compassion, no honesty!