My daughter booked a minibus to go to a festival. Paid £90 deposit out of £180 price quoted. No sign of the driver so rang Taxiquoteer. No answer. Rang mobile number for the driver and he said he would be 45 mins. They waited. No sign so rang again. No answer. So who are you supposed to contact? Had to pay £150 for taxis to music festival. Try to complain to Taxiquoter and was told by somebody who spoke poor English on a terrible line to ring back tomorrow. If you want letting down then ring these cowboys because you won't be disappointed