John C.

I had a new refrigerator and it quit in 6 months, I was on the phone for over one and a half hours, they set me up with there local repair people for 2 and a half weeks later (at this time I have no refrigerator) the repair man came and said it was the compressor, but his company could not fix it because of the new coolant. Then Whirlpool calls and tells me they are sending me a new refrigerator (great), but it wont come for two weeks. The day it is to come I get every thing ready and then I call JB Hunt the delivery company and they say that the driver was at the gate and could not get in. The gate is up because that is not a way into the park. They say he called but I have no record of it on my phone. They tell me that I will have to call and get another delivery date. So on the phone for another hour and I get a delivery date for two more weeks later. Now if I do indeed get it this time it will be six weeks with out a refrigerator. I just wanted to know IS THIS HOW YOU WANT YOUR CUSTOMERS TO BE SERVICED, I do not call this service, I call this an outrage. What do you think? Up Date After 5 weeks I got my new refrigerator, it is very nice they lived up to there warranty, but 5 weeks, what if I had 5 kids, that is just not right, and now I will only buy from a dealer that services what he sells. And no more Whirlpool Products.

In the store, I was told that they would take away everything and show me how everything worked with the white glove delivery. When they got here they said they did not take away bed frames, and that I was to have everything ready for them. They put the bed together, and used the remote controls, Did not show me how they worked. They left two boxes, I said what about them they said that is for your headboard if you want to use it. I opened the boxes and there weren't any instructions inside. They were polite enough. But the white glove was more of a fast in and out glove. I would think that I would have gotten better service for spending almost $6,000.00 You need to work on the white glove delivery, A LOT