John D.

Extremely disappointed with service. Ordered over $300 worth of products to take advantage of express shipping. Tell me, what's the point of express shipping if it takes 17 days to process the order? Pathetic.
No staff respond to emails, tried calling the phone number, and only one out of 6 attempts did someone answer. Person I spoke to gave bad advice and claimed 'your order will be processed in the next day or two'. It took a further 6 days after this phone call to receive an email update that my order was finally being processed. Don't even ask about Live Chat, no one was ever online! And yes I tried during business hours.
Finally, a mysterious 'paypal charge' of $6.81 magically appeared on the final check-out screen, and I'm still trying to find out more information about this. Did you just charge me additional funds to purchase from your website?