John D.

After waiting a month, US Mattress could not tell me where my mattress was, so I cancelled my order. First, they made me speak to 4 different people trying to coerce me to not cancel my order. When I told them my mind was made up, they informed me that there were no refunds after 24 hours and a $250 "restocking fee" for cancellations. None of that was explained on their website under their Return/Cancellation Policy -

"Any orders that can be stopped with the vendor will have no cancellation fee. Otherwise, return shipping charges will be incurred."

The rep couldn't explain why the 24 hour limit wasn't mentioned, or why return shipping costs $250. These unstated policies and hidden fees are abusive. I would never trust to do business with US Mattress again.