John F.

The Christmas Tree - outdoor with digital LEDs that provide multi-color and pattern displays - was listed in Hammacher Schlemmer's latest catalog. I ordered it and it arrived in a large box. The items inside were loose and not properly packed. The instructions were basically useless, and led to hours of trial and error to get it up properly. The design for this $300 high end tree was lacking and made assembly a challenge. Once lit, I had to admit it performed as expected. But that lasted for about 10 minutes when I noticed that several strings of lights started to short out on their own. I tried to unplug the tree to restart the lights but to no avail. Only 3 strands of the strings of LEDs change color, the rest are constantly white. I called Hammacher Schlemmer and decided to send the tree back a get a refund. Inconvenient doesn't begin to describe my disappointment. H-S has begun to go downhill. I've had several recent purchases that have not met expectations. I will never purchase another item from H-S and asked to make sure I no longer receive their catalogs.