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It would be nice if the image of the artwork that I uploaded was actually shown on the screen.
True Local will basically let anyone comment about anything even when it has absolutely nothing to do with your business. Their customer service is terrible with absolutely no respect for the businesses that they pretend to represent on their site.
There is no way you can respond to these types of comments even after typing an honest reply. As soon as you click on respond the site says it's invalid. The original comment is apparently valid no matter how malicious it may be.
You can not remove your business listing either unless you somehow prove to True Local that your business is no longer operating unlike other sites like this one.
So beware before you list any business on True Local, my advice is to look elsewhere and check the fine print first.
John H.'s review of True Local earned 4 Very Helpful votes
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Found very easy to use and customer service was very quick to reply when i had a question
Easy to use, quick and has the information I need to make the right choice for my needs
Hi John,
True Local takes the authenticity of reviews and comments seriously and we have numerous methods to manage the legitimacy of the content on True Local, including automated screening tools.
This will ensure that all reviews that are posted on True Local are genuine with a customer that's had a real experience with the business.
However, if you feel a review does not meet our guidelines and a review is not genuine, you can report it directly via the website by clicking on the ‘Report’ tab under the review. The review in question will then be reassessed by our moderation team.
Additionally, business owners also have the right to reply to all reviews.
To do this, simply log into your True Local business account, click the ‘Comment’ tab under the review you wish to respond to and follow the prompts. Please be guided, that like reviews, comments are also subjected to moderation before it gets posted.
To view our review & comment guidelines, please click here: https://www.truelocal.com.au/cms/review-guidelines
However, if you're still receiving the error message when you try to leave a comment, please email our support team directly at support@truelocal.com.au with as much information on the issue that's occurring and they will be able to look into this further for you.
In regards to removing a business listing, True Local endeavours to be a comprehensive source of information for Australian consumers. Unfortunately, if your business has not ceased trading, the listing cannot be removed.
However, business owners can add or edit the business listing via True Local's business centre 24/7 via the website.
Thank you.