They have taken their time shipping the orders out in the past, but I have always received what I have ordered from them. I have placed several orders and have yet to actually be ripped off. You just can't find the products that they offer at the prices for which they have them available anywhere else. This alone makes it worth the wait for me. Do I wish they would promptly send my order out and not sit on it for 2 weeks? Of course I do, but where else can I get these knives at this low a price?