I purchased tickets and flight insurance. The insurance was an extra $95. I canceled my flight. I was not refunded any money. I sent several emails and they have yet to respond. I disputed the charges with my credit card company. Trust me, once they have your money they could care less. No customer service.
I have multiple issues with this company. Their software is buggy. I tied to add info for a contractor to get a 1099 one day and it worked. I tied to add another contractor a few days later and the add button no longer works. There is no phone or text support. When I provided the contractor email to send the 1099 that did not go well either. The contractor was required to set up an account with them to get the 1099 info! That is just stupid and it appears an attempt to do marketing. That just pissed him off and I had to send him the info myself. I am still waiting for an answer to the email I sent. Bottom line this company SICKS! John Kovac
Tip for consumers: Use another company. It is a wonder they are still in business