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Really liking the Rattan customer service folks already - and I haven't even received my Ebike order yet! I realized after ordering on their site that I forgot to enter the discount code that would have saved me $200 (total for the 2 'Challenger' bikes that I ordered). I sent them an email about this, and they very quickly responded, thanking me for choosing Rattan and refunding to me the discount! Very impressive!
After waiting 4+ weeks for my order, which was then too late for Mother's Day, I finally received my order (attempts to check status were futile - emails to customer service were returned unanswered). The two items I had ordered were the wrong size - which maybe doesn't matter because the items were basically junk - poorly designed and poor material.
Do not waste your money with JustFashion!
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I mainly ride off-road on dirt or lime rock roads and it does great. I've taken it on local paved...
I did extensive research before purchasing a fat tire ebike and bought an 750 LF from Rattan...
We apologize for the inconvenience.
Could you please tell us your order number so that we can check it for you? If you have sent us email, we will reply you timely.