John L.

Unexpected extra charges and very poor customer service.
I have bought more than seventeen shirts over two separate orders from French Crown and have been very disappointed on both occasions(18 Nov 2023 &. 2 April 2024. I have found French Crown to be untruthful in their dealings with me with very unhelpful Customer Services dept. Emails are hardly answered or are inadequately responded to and the company's WhatsApp number takes over:40 minutes and several calls to be answered, if it is answered at all. I found the Customer Service personnel both unprofessional and unhelpful and both the so called rewards and points offered are just a gimmick as they are difficult to use, I failed to use up mine. The company does not warn you that you will incur duty and tax charges when your order arrives in the UK, and after you have paid these charges you find that it was not worth it at all purchasing the items from French Crown in India. They were rude in their response to me when I asked as to why I had not been alerted about possible tax/duty charges when I was placing the order. I am extremely disappointed with French Crown and cannot in good conscious recommend this company to anyone. I certainly will not be buying anything from them again.

My four Sonoff WiFi smart lamp holders arrived in fairly good time and the price was comparable. It was my first purchase from Cafago and I am happy with my purchase.