John M.

I wish there was an option to give 0 stars.I ordered a sweater, and it was delivered. I got a completely different sweater than the one I ordered, and after being connected to multiple different associates I learned that I had to go through the process of a return for the wrong sweater in order to get a refund on the correct sweater. The cherry on top is that the sweater I wanted all along was now sold out, and they cannot send me a new one. So, if I want to be refunded (which obviously I do) I have to process a return (which is a difficult process) on a sweater that I never ordered in the first place. They offered nothing else. If this company makes a mistake, it will become your fault and there is nothing they can do to help you. I will not feel comfortable ordering from here in the future, and warn others.