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Their sales pitch says 7-day a week customer service. What it doesn't say is that it takes them 1 business day to acknowledge receipt of your request, then several more days to initiate a dialog with you.
They included the following telephone number and said to contact them. *******732.
When you call that number it says that it is for legal and corporate questions only and no answers the phone; not even for those questions.
It takes weeks to get your service set up and they blame the delays on the telephone carriers.
Our service was approved by the carrier until EZ Texting asked us for additional information.
When we gave it to them they. Once again, put our account on hold and told us that we had to make changes to our web site belore they would unlock our account.
We are a 501c7 non-profit and we do not advertise or solicit membership in our organization. Our text message plan was to advise members to check our password protected website for an event or notification.
This makes their request to change our web site illogical.
When we complained and asked them for a refund, they refused; several days after the request was made.
So much for their 7-day a week customer service.
Based upon our experience, it is our belief that this web site is a SCAM.
Tip for consumers:
AVOID this company at all costs.
Products used:
We purchased a text messaging plan, but they never provided it.
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We had used EZ Texting for YEARS, then today, we sent out a text with the words "CBD" in the body...
Signed up to use and was banned the same day. Will not refund the amount paid. In the process of...
Hello John,
Thank you for sharing your feedback. We are sorry to hear that you had a frustrating experience with carrier registration. EZ Texting adheres to the regulatory requirements as this compliance is crucial to maintaining the security and reliability of text messaging for businesses and their recipients. Once carrier registration is submitted, it goes to a 3rd party for review and approval. Our team is dedicated to working with you to implement any necessary changes so that you can start texting as soon as possible. We are sorry for the inconvenience this has caused and look forward to working with you to ensure a more seamless process going forward.
Thank you again for taking the time to share your feedback.