Good luck reaching a live person at rogue. I had an issue assembling a product and couldn't reach anyone. I tried every promt from customer service to sales to accounting. Every mailbox at rogue says it's full! Can I tell you how annoying it is to have a partially assembled piece of equipment and can't get any help. I've spent thousands with rogue and won't spend another penny. I can't believe a company as large as this doesn't have someone answering the phone. What if I wanted to talk about equipping a commercial gym? I'll try sorinex next time even though they are a bit more expensive.