John O.

Landed on their site from Google looking for "hop on hop off" bus in Barcelona. Site looks like you are booking with the actual operator.

Booked two tickets but then discovered I had tickets for a different operator to all my friends that was travelling with. Only then discovered that they are just an agent and sell for both bus companies operating in Barcelona.

Had to then buy tickets for the other company leaving me £50 out of pocket. Requested they refunded the tickets bought for other tour as wasn't cancelled - they actually made two sales for the same book. They have point blank refused hiding behind terms and conditions and "24 hours before tour" cancellation policy.
Good customer service would have given the refund as they aren't out of pocket - they still got the sale - in fact they got two. Sadly, they don't have good customer service.
Their suggestion is that use the second voucher as have three months to use it - so I'm just meant to fly back to Barcelona to take a tour that already taken with a different company?