Starts out wonderfully. The CSRs are very warm and welcoming. They're quick to answer all your questions, and very responsive to any message sent to them. But then, their contractors stop showing up, when you call in to let them know what has happened they tell you you're either lying or that you did something to make the contractor sit outside for a half hour until the contractor went to their next booking. I was ghosted four times by their contractors, and each time I called in, was given the same BS responses. I paused all future bookings because of the issues that were going on, and was told no additional charges would be in place. Three more times I was charged. Each time, was only given half of the charge because they kept up with their story about the contractor sitting outside my home but was never allowed to complete the service. Three times I screamed about it and was finally given a full refund, told I wouldn't be charged again, and that the issues were being addressed. I stopped believing them, and changed my card info to one of my old cards that was still active, but tied to an account with less than $10 in it. These people tried charging me $108 every single month, three times a month, for the next three months. Do NOT SIGN UP FOR THEIR SERVICES.