Had to pay 12.99 to get access to my account. Extremely rude costumer service as well. They make you pay some kind of subscription, which I canceled, in order to change your password. The guy on the phone tried to keep me on as long as he could (because there is a surcharge for the call as well) but once we finalized everything and I asked him to walk me through how to cancel that subscription of 12.99 he refused and told me read the email and hung up. Hopefully karma will take care of them. Another evil company that lurks among us.