John S.

I purchased a generator from their website under the impression that the generator would ship within the advertised 2-3 business days. It has since been 2 weeks, with limited and terrible customer service from the company. Jannel only provides excuses and excuses as to why the generator has not been shipped, or that it "will be shipped". The second I requested a cancellation of my order, she then claimed it had been shipped, however there was "no tracking number", then it wasn't shipped!
Overall, it has been a terrible experience. Please do not buy from this company.