John S.

Stopped at Firehouse subs at Chapel hill in Ri. They had 3 high school kids running the place and manager was at home. Girl at register scanned my rewards points and somehow lost the points and wouldn't give me a sandwich. She tells me she wasn't trained on rewards points. She called the manager at home and manager tells me to call their customer service number. I live 45 minutes away and since in the are wanted to use the points. Now if they put the points back I need to go back again? Ridiculous!and not worth it!

I threatened to cancel and they gave me a lower price. Turns an out they never documented or gave me that lower price. I called and argued and they said they don't have no lower price documented.I contacted Better Business Bureau and right away Spectrum contacted me and adjusted my bill by $20 but took away Showtime and HBO. They even said the price was going to be lower than the $20 someone else had quoted.I called them back and nobody answered. Left Messages daily for a week and nobody got back to me. I called corporate and some supervisor was going to help me. I explained everything to this person and she said she couldn't do anything about. She would put those services back that were dropped but I would be charged. They had never said they were going to drop the service in order to lower the price. They are play games with customers and lying. Sounds like they are training customer service to lie so customers will give up fighting with them. I am so disappointed and discussed With Spectrum as they are playing games all the time. I will keep leaving negative feedback for all the lies and promises they have made.