John S.

I ordered a bag from ChanelFinds.ru as a gift. The order was smooth, no issues with anything. When I got it, there was a small blue stain on the bag. The bag was a gift, so I could not give it like this. I contacted the company about what to do.

I had a reply and answer in under 24 hours time! They sent me instructions on returning the bag very precise.

They expected me to pay return shipping. I did not like this. They promised to pay for the shipping with my replacement if I put in a receipt, I asked about this. The company had problems with scammers in the past. They would pay for return shipping, but the customer kept the bag.

I did and they covered the shipping. I got my money back no problem, but I was not impressed with the bag or the company. I have not been back to Chanelfinds.ru since.