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Tried it thinking it had the money back guarantee. The app ended up never working while I was on vaca. So I deleted it and thought I unsubscribed.
Turns out I didn't and got dinged the 2nd month. Asked support rep to reimburse one month at least since the vpn never worked the whole 2 weeks of me trying. Basically send it wasn't their problem and no refund was available at all and had the balls to tell me I should try their other services! What a joke.
Worst customer service. VPN is trash. It didn't work. Try another company with better customer service and works
Products used:
VPN service
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Hello. All of our customers are eligible for a refund as long as their initial purchase is not more than 30 days old. As for subscription, deleting the application does not cancel the recurring subscription, ways to cancel it are listed here: https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription. Feel free to contact our customer support team at support.nordvpn.com if you have any further questions. -A.Z