John W.

We bought Tempur-Pedic mattresses a few years ago, and after two years one mattress failed to provide support. I submitted a claim, which was swiftly denied, with comments about the surface sag measurement when the mattress is not in use. The mattress has failed. The mattress does not properly support me, and I sink more than half the depth of the mattress in the center, with the head and foot positions remaining at near-full depth, basically creating a hole for my mid-section to sink into.
Tempur-Pedics warranty criteria isn't relevant to the qualities we look for in a mattress, rather their production factors and an arbitrary measurement that has absolutely nothing to do with comfort or support.
Tempur-Pedics customer service was quick to respond with a denial of our request, and spurned our requests for a representative to come to our home to observe the mattress failure.
Never again Tempur-Pedic.