Jon A.

Pros - Diverse product selection, easy to use interface, fairly consistent and functional phone app on android.
Cons - slow to respond to buyer inquiries about product, lacks the ability to ask seller questions prior to sale, no authenticity guarantees or certificate, repeated errors and overcharges on multi sale freight shipoing costs while generally unresponsive to customer support emails at least 50% of the time, other responses took 2 days minimum. General failure ton prioritizie buyer protection and buyer process support. They will 'accidentally' charge you excess fees by not consolidating shipping. This is done by dispersing a single sellers identical product across several auction curators and then trying to charge shipping fees for each curators "individual auction" on the same day from the same auction event at the same time. When you catch it they are either unresponsive or delayed and you have to find ways to back door communicate with the seller because they restrict seller message access until after you pay the excess fees at which time it is impossible for the willing seller to refund.
Cancelations of sale - had this happen multiple times where an item didn't go as high as seller probably wanted. So after the sale, seller claimed product quality issue only to see it show up again on the same auction or on Ebay. Refund then took 2 weeks. I actually bid on the same product on Ebay that I had bought already on catawiki while the seller was 'cancelling" my sale due to lack of product availability? Catawiki never responded to that information. Separately a seller sold product but then didn't have it for fulfillment. Seller supposed to ship in 3 days took 3 weeks and over 21 days with 5 help requests sent, catawiki never answered or followed up. They won't step in and help or protect a buyer. Over 80 transaction on platform and now suspending use until they resolve service, payment and communications issues. Oh and one last thing when a seller contacted me saying he hadn't been paid by Catawiki and threatened me, they never responded to repeated requests for help. Had to secure my own legal support and file my own complaint with law enforcement. When offered that information, Catawiki never responded.
Great website terrible serivce.