Jonathan D.

I would give 0 stars if I could. I booked a reservation and their website sent a reservation for a standard one bed room when their site clearly showed a price for two beds. I have photos of what it showed. I got someone in the Philippines named Leona, she said I will need to charge you a cancelation fee. I said why would you charge me anything, you should just fix my reservation to what I booked. She said I am on the site and there is no issues and we have had no other complaints, like I am lying. I wish you could see the website pictures and you would know I am telling the truth. I asked for a supervisor and she said they were just going to tell me the exact same thing as she was telling me and they would not fix it, because I booked the wrong room. I got a call back from an agent who lied and said he was a supervisor. I was trying to tell him what happened and he cut me off and said I was talking too much. I asked for his name and refused to give it to me and hung the phone up in my ear. They have all this staff in the Philippine's working from home and the service is horrible. I booked the room their site showed me as two beds. I booked this for 3 men, and it says 3. Why would I ever book one queen bed for 3 grown big men? Do not ever use these people. They are dishonest and will not fix their issues and work to make things right. The site said total for 2 beds was 110.00 per night and with taxes and fees a total of $134.91. Beware they will not help you and they threaten you. I have noticed more and more that customer service employees in the Philippines are getting smart with US citizens and are not trying to help them resolve issues. Customer Service is horrible and only threatened me with fees and blamed me for messing up, when its their system that messed up. Stay clear of Super Travel. They are very very unethical and will not help you. Please see my photos showing what was presented on the site when I booked the reservation. Their site was wrong and listed two beds for the standard room and they would not fix the issue.