Jonathan O.

I wish I didn't have to come on here to provide my input but this is getting far out of hand.

Here's what happened:

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I made a purchase of the Xperia 1 V on May 15th, 2023.

I cancelled an order before it was shipped on May 30th, 2023. They replied promptly the same day saying that they have cancelled the purchase and will refund me within 15 business days.

I followed up with them on June 20th, 2023 because I didn't received my refund yet. They replied promptly saying my refund will be process that week Friday.

I followed up with them on June 29th, 2023 because I didn't receive my refund yet. They replied the next day saying their interac has a monthly limit and they will process my refund the first Tuesday next month.

I followed up with them on July 10th, 2023 because I didn't receive my refund yet. They replied the same day saying it'll be in my PayPal account tomorrow.

I followed up with them on July 14th, 2023 because I didn't receive my refund yet. No response.

I followed up with them on July 17th, 2023. They responded saying it'll be done tomorrow morning ASAP.

I followed up with them on July 28th, 2023 because I didn't receive my refund yet. They responded to me same day saying it'll be processed tonight.

I followed up with them on August 8th, 2023 because I didn't receive my refund yet. They said it'll be processed tomorrow.

I followed up with them on Sept. 4th, 2023 because I didn't receive my refund yet. I got a response on Sept. 5th, 2023 saying it'll be processed tomorrow.

I followed up with them on Sept. 7th, 2023 because I didn't receive my refund yet. They said it'll be manually done on the weekends.

I followed up with them on Sept. 15th, 2023 because I didn't receive my refund yet. They said they'll check next week.

I followed up with them on Sept. 22nd. No response.

I followed up with them on Oct. 2nd. No response.

I followed up with them on Oct. 6th. They said it'll be processed tonight.

I followed up with them on Oct. 20th. No response.

As of late November, I've gotten no response while I've been emailing them through their "Contact Us" page and their other email they use to respond to me... when they did respond. I've also had my girlfriend email them and she got a response the next day while I'm trying to call them and email them but I hear nothing.
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I've also tried calling them a few times. I got a hold of them once or twice but they couldn't do anything other than say that they will talk to their team about this issue. Getting a hold of them has been ridiculously difficult. At one point, I called them nearly every hour during a work day and always got an automated message. Maybe I have bad luck getting a hold of their line. Maybe their line is always busy and this is a non issue. Maybe I'm blacklisted but I've gotten tired of trying to get a hold of them through their phone line.

It's now been nearly half a year since I've been waiting for my refund and more than a month since my last email to them and got no response.

I don't know what to do anymore. It really feels like I'm put at the very bottom of the list and they are just holding my money. If I received the phone and they are waiting to get the phone back before issuing the refund, that's understandable. The issue here is that I cancelled my order before it was even shipped and I still haven't gotten my refund.

I see PDAPlaza responding to some negative reviews so hopefully they see this and actually work with me to address this instead of saying "It'll be processed tomorrow" or "You'll get your refund soon".

I want my refund ASAP or else I'll have to take legal action. This is really unacceptable that I have to write a scathing review in HOPES that I get a response from them because I definitely am not getting any proactive updates from them through email or phone.

It pains me to give them a negative review because other than this situation, every other time I've interacted with them has been great. I've even returned a phone back to them and they provided me a refund quickly so I don't know what is happening here.