A tree I bought from them last spring died last year despite my doing everything you should do to transplant the tree. They gave me a $23 credit, but then told me I had to spend $40 to place an order online. They refused to credit me the $23 or just ship a replacement tree. I guess this is the price you pay for doing business with a "cheap" supplier... You get cheap service!
Products used: Bought two small shade trees. One died.