Jo O.

WILLIAMS Sonoma (Rejuvenation sister company of Williams Sonoma)

Order#WO******* and WO*******
Rejuvenation changed the price on our orders without our consent to a much higher amount. They shipped the items even after I told them "NO, I will not pay that "!
Then they said we had to return the items to get our money back, which we immediately did, see attachment.

They agree we are owed a refund, but they never actually issue it. We have contacted them approximately 20 times to get this resolved.

Now they are saying we owe them $41.67 and that they can't proceed with our refund unless we agree to give the $41.67 dollars. They don't say what the $41.67 dollars is for, but we agreed to it so we can get some of our money back.

Cody left us a voice-mail saying they had to deduct 41.67. We still have the voice-mail as evidence if needed.

Here is a copy of OUR email agreeing to pay the $41.67 dollars... Sent to:
Cody L Bowcut (cbowcut)
Order Processing | Chargebacks
"We have reviewed the documents you sent and satisfactorily reconciled our orders. You may proceed with the two refunds of $44.08 and $144.11 totalling $192.15 minus the balance due amount of $41.67.
Please credit our Visa ending...#### with the net refund of $150.48."

They keep telling us they will refund but never do. They fraudulently used our visa card to charge us a higher price WHICH WE DID NOT AUTHORIZE THEM TO DO!

4 orders placed and payed for, only for them to tell me they dont have the items!
Stupid companies selling stuff they don't have! Pathetic!
Its ridiculous to place orders wondering if they really have the items or are they just screwing around. FIX THIS!
Got 6 of these notices, we all know delayed means NEVER!

Recently, I placed 15 orders (on sale items), at Williams Sonoma, and every single item was cancelled, 63 items in total cancelled, out of stock they said, and never will have again.
At first they only cancelled a few items, and placed everything else on backorder, 4 months out. I asked them if they were going to cancel anymore, and that, I would like to know because they were holding up a lot of my money. And within a day or so, cancellations started filling up my email. I dont understand why they had them on backorder if they knew they would never have them in stock... very strange.
I spent days planning and ordering and just like that, all 15 orders cancelled.
They reimbursed me in gift cards, I was sent about 50 gift cards that I could only use at their stores.
I didnt get all my money back and I'm stuck with hundreds of dollars in gift cards. The gift cards they sent were in random amounts, and only about 3 of them matched the orders. I have absolutely no way of figuring out which order I was shorted on, It's a nightmare. I called Williams Sonoma customer service and they said they would get back to me. It has been 3 weeks and I haven't heard anything. Lesson learned.

Dont shop there if you want to stay happy.