I hate these people I spend 129 POUNDS and never heard something back. My ps account that I gave to them was hacked and after telling them this I did not even get an e-mail back. Conclusion: customer service is pure aids and the site is ebola IOW the 2 worst things for a website. I advice you to not spend your money because I NEVER even got a refund
Tip for consumers: Don't spend any money, you won't get what you paid for and they don't give refunds