I ordered some HID headlights from them, and paid for express shipping, but then ended up needing to cancel my order. It took 7 phone calls and 4 emails for them to get back to me 4 days later getting a promise from the customer service rep that I can get a refund and get the order canceled only to get an email 3 hours later from the company receiving a shipping confirmation. Now they are accusing me of never trying to contact them. Never shop from here!