Customer service not expert on items being delivered. And you wait long time for delivery to arrive. I called 5 days prior to my delivery and I was told my items were all arriving on time. Placed order on 10/2/21 received delivery on 10/26/21 and one item short and pen didn't work. So same time and money. I'd be wait a long time to return pen and backorder item they were sending a return label didn't even wanna waste my money a time.