Joseph B.

National Floors Direct installed a carpet in my home and did a terrible job. The installers damaged/broke our floor vent covers. They installed the carpets poorly, with raised and uneven seams and a hole in the carpet near the wall. They also left dozens of floor tacks upright in high traffic areas that poked through the carpet and punctured my child's foot, drawing blood. Their customer service is non existent. They state they are not responsible for any of it and refuse to respond in writing after multiple respectful emails. I engaged the BBB process. The issues with the carpet were disappointing, but the dismissive and rude customer service was worse. Avoid at all costs.