I've played WPT on and off for a few years, and have never spent any real money on the site. During that time, the cards never seemed "honest" to me - and so I finally searched online for reviews, and I can see that I'm not alone.
I've had way too many "You gotta be frickin' KIDDING me!" moments, both at the regular tables and in the free tournaments. Another very common phrase I find myself mumbling is "Every suit but mine", when I have A-(anything) or K-(anything) suited and the flop drops no help. Not just occassionally, but a LOT.
It's unfortunate that you can't get a good sense of what it's like to play with a fair Dealer on this site; way too many ridiculous bets by what I call Game Agents (some others call them "The Chosen Ones"), who win hand after hand, or bet huge and when when you call them with a good hand but put no money on the table when you have what would be a winner. Put another way - you might win 3-6 "little" hands in a row, and get decimated by absurd pre-flop bets or insane bad beats with huge bets right after.
I played a relatively inexpensive re-buy tournament, and literally lost 8-9 hands in a row to the same player, with several of us at the table going all-in pre-flop (he was beating basically the whole table, not just me). I kept rebuying just to see what would happen, and this confirmed to me what I had already long since suspected - the Dealer wasn't fair.
One of the things I actually like about this site is that there is no "chat" window - in other words, you are there to play cards, not socialize. If you prefer that type of engagement, this is a good place for that experience.
Here is my advice if you want to play at this site:
1. Do *not* give them your credit card. I can't speak about their customer service or any of their membership perks, I just have a general philosophy of not paying real $$$ for pretend money. That isn't a good idea for *any* online gaming site. You never know who is actually on the other end of the transaction.
2. Don't take this game too seriously. It's a site that has a questionable degree of fairness in the cards dealt. Play it just to play, kill some time, have a little fun. And when you get beat by crazy hands and absurd betting, don't let it ruffle your feathers.
3. If you want to actually try to win some chips and get a feel for how the game's Dealer works, play the Freeroll tournaments. They start every hour on the half-hour, and cost nothing to enter. You'll begin to understand the chaotic nature of this site after a few rounds of Freeroll.
4. DO NOT GIVE THEM YOUR CREDIT CARD. Definitely worth mentioning twice.
I'm giving the site 2 stars because I like the free-to-play options and the absence of a chat window - and the little emojis (basically the only way to communicate with other players at the table) are fun. The user interface is clean and generally easy to navigate. I would give it a much better rating if the Dealer had an honest deck.
I hope you find this review helpful. Good luck!